Welcome to eprentise Software Support

For general questions regarding our software products, please click here for frequently asked questions.

Support Information For FlexField®:

The license fee includes on-call assistance from the eprentise team for up to three (3) test cycles during US business hours and one production run at no charge. Additional runs may be completed by the client team with issue resolution support provided within two (2) business days. Customers have the option of purchasing additional supported runs.

Support Information For eprentise®:

The license fee includes on-call assistance from the eprentise technical team for up to three (3) test cycles during Indian business hours and on production run. Additional runs may be completed by the client team with issue resolution provided within two (2) business days. Customers have the option of purchasing additional supported runs.

For Current Customers:

Registered users* can log in here to submit a service request to receive assistance to:

• install an eprentise product
• use an eprentise product

*Note: You must be a registered user on https://client.eprentise.com to submit a service request.

Or you may call us at 888.943.5363 or send us an email at info@eprentise.com.