Doesn’t Oracle E-Business Suite documentation say not to use Oracle database tools to modify Oracle Applications data?
The eprentise development team thoroughly understands the relationships in E-Business Suite and has designed and implemented a variety of checks to make sure that the eprentise software does not compromise the integrity of the database as it transforms the data. We designed eprentise and FlexField software specifically so companies could make changes to their E-Business Suite that were previously not possible without a reimplementation.
Click here for an analysis of Oracle software technical support policies.
Oracle does provide guidelines for extending, enhancing and augmenting EBS and eprentise follows the guidelines.
What happens if something does go wrong and I need to call Oracle Support?
If you think that the problem is related to a change made by eprentise or FlexField software, please contact us. We will help you isolate and define the problem, and work with you on your Oracle service request.
Click here for an analysis of Oracle software technical support policies.
How often have eprentise customers had to get Oracle Support involved for problems?
None of our customers have ever reported a problem caused by eprentise software.
Click here for an analysis of Oracle software technical support policies.
Will Oracle Support continue to provide support for EBS after I use eprentise or FlexField software? What is Oracle’s policy or position regarding your eprentise software?
There are no statements from Oracle employees or in cited Oracle publications that support would be (or had ever been) denied to EBS customers due to making changes to accounting flexfields.
This is consistent with the Oracle Support Policy which is analyzed in Analysis of Oracle Software Technical Support Policies: A Legal Review of Oracle’s Contract in Relation to Third-Party Software.
Additionally, please click here for an analysis of Oracle software technical support policies.
Has Oracle certified your eprentise and FlexField software to integrate properly with the E-Business Suite?
There is nothing to certify as eprentise is not software that runs on an ongoing basis within or in conjunction with the E-Business Suite.
Click here for an analysis of Oracle software technical support policies.
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