If you think that the problem is related to a change made by eprentise or FlexField software, please contact us. We will help you isolate and define the problem, and work with you on your Oracle service request. When you contact Oracle, they may require you to recreate the problem and you may need to do that in an environment or with data that has not been transformed by eprentise. This is the normal problem solving process with any ISV software component or CEMLI (customization, extension, modification, localization, integration). Note though that while CEMLIs are active software, eprentise is a one-time transformation program and there is no active software or processing logic added to your E-Business Suite instance.